Bookero
Condiciones de Uso
Última actualización: 6 de junio de 2026
1. Disposiciones iniciales y definiciones
These Terms are issued by Bookero (at Fundacja Rozwoju Przedsiębiorczości „Twój StartUp”), NIP: 5213641211, registered at 00-503 Warsaw, ul. Żurawia 6/12, lok. 766, Poland, KRS 0000442857 (“Operator”). They govern the rights and obligations of the Operator, businesses using Bookero (“Partners”, “Business Users”), their staff and customers making bookings through public Bookero pages. Bookero means the online application and website for presenting services, managing availability and handling bookings for service businesses.
2. Principios básicos de funcionamiento de Bookero
Bookero provides a technical place for publishing service offers, appointment slots, locations, staff and booking rules, and for booking-related communication. The Operator is not the provider of services offered by the Partner and is not a party to the service agreement between the Partner and the customer unless expressly stated otherwise. The Partner is responsible for service quality, scope, price, availability, performance, customer service and service complaints.
3. Acceso a Bookero
Customers may access a public booking page through a link, Partner website, QR code, message or another channel provided by the Partner. When using a page of a specific Partner or location, the customer sees that Partner’s offer and availability. The Operator may support technical communication and issue resolution, but is not responsible for the reliability of data published by Partners.
4. Registro y cuenta de usuario
A Business User creating an account must provide true, complete and current data and update it without undue delay. Account access is protected by login, password or other credentials. The User is responsible for keeping credentials confidential and for actions performed through the account. Suspected unauthorised access must be reported to the Operator immediately.
5. Suspensión o eliminación de la cuenta
The Operator may refuse service, restrict access, suspend or delete an account if law, these Terms, system security, third-party rights, the Operator’s legitimate interests are breached or in case of long inactivity. Bookero may be unavailable due to maintenance, updates, failures or third-party services. The Operator may develop, change, suspend or end selected Bookero functions.
6. Presentación de servicios y disponibilidad
The Partner is responsible for correct and current services, descriptions, prices, duration, photos, locations, staff, availability, cancellation rules, customer requirements and other information published via Bookero. Service presentations are informational and may not constitute a binding offer by the Operator. The Partner should inform customers about limitations, contraindications, preparation requirements or other important service conditions.
7. Realización de una reserva
A customer may make a booking through an account, booking form, Partner public page or another available channel. Before submitting a booking, the customer may review and correct entered data where the function is available. A booking becomes binding according to the Partner’s rules upon submission, automatic confirmation or acceptance by the Partner, depending on Bookero configuration and Partner rules.
8. Cancelación, cambio de fecha y ausencia
Cancellation, rescheduling, lateness and no-show rules are set by the Partner and published in Bookero or communicated otherwise. After confirmation, a customer may cancel or reschedule within the scope allowed by the Partner. The Partner may refuse service or charge a fee if the customer breaches booking rules, is late, does not attend or does not meet requirements necessary to perform the service.
9. Precios y pagos
Service prices, taxes, deposits, cancellation fees, payment methods and payment deadlines are set by the Partner. If Bookero enables online payment, the customer may be redirected to an external payment operator. The payment operator may act under its own terms and is responsible for payment processing according to its rules. In some cases, the Operator may technically intermediate payment acceptance for the Partner and settle it with the Partner.
10. Comunicación y notificaciones
Bookero may send email, SMS, in-app or other notifications about accounts, bookings, changes, reminders, cancellations, payments and organisational information. Customers and Business Users agree to the use of distance communication. Internet or phone connection costs are borne by the user according to the provider’s tariff.
11. Derechos de autor y propiedad intelectual
Bookero, its software, layout, graphics, photos, videos, trademarks, logos, content and interface elements are protected by copyright and other laws. Without the Operator’s consent it is prohibited to copy, modify, decompile, disassemble, reverse engineer, remove rights notices, create competing services, gain unauthorised access, disrupt the system or use robots, data mining, scraping or similar tools.
12. Contenido del usuario
If Bookero enables publishing reviews, comments, photos, descriptions, messages or other content, the user is responsible for legality, truthfulness and rights to such content. Content must not be unlawful, offensive, defamatory, pornographic, misleading, infringe privacy, intellectual property, decency, security or third-party rights. The Operator may remove or modify content breaching the Terms.
13. Licencia sobre el contenido
By publishing content in Bookero, the user grants the Operator a non-exclusive, free, worldwide licence to use, publish, display, record, translate, modify and use such content as needed to operate Bookero, provide services, security, archiving, support and lawful marketing. The user agrees to release the Operator from third-party claims connected with user-provided content.
14. Obligaciones del usuario
The user must use Bookero according to the Terms, law, good practices and the purpose of the application. It is prohibited to harm the reputation of the Operator, Partners or third parties, damage property, send viruses, spam, chain letters, malicious code, bypass security, breach system integrity or use Bookero contrary to third-party rights.
15. Responsabilidad
To the extent permitted by law, the Operator is not liable for Partner service quality, content and data entered by Partners or users, customer actions, technical interruptions, failures, delays, viruses, data loss, unauthorised access caused by third parties, indirect damage or lost profits. The user is liable to the Operator for damage caused by breaching the Terms, law or third-party rights.
16. Protección de datos personales
The Operator processes personal data in accordance with GDPR and applicable data protection laws. Details about processing, user rights, cookies, data recipients and international transfers are described in the Privacy Policy available in Bookero. Users must read the Privacy Policy.
17. Ley aplicable y disputas
Contracts and Bookero use are governed by Polish law unless mandatory consumer protection rules provide otherwise. Disputes between the Operator and a user may be heard by the competent court under applicable law. Consumers may use out-of-court dispute resolution methods, including assistance from the Office of Competition and Consumer Protection.
18. Cambios de las Condiciones y contacto
The Operator may change the Terms for important legal, technical or business reasons. Material changes may be announced in Bookero, in the user account or by email before they take effect. If a user does not accept changes, they should stop using Bookero or delete the account. Contact: info@bookero.es, address: 00-503 Warsaw, ul. Żurawia 6/12, lok. 766, Poland. These Terms apply from 6 June 2026.